Parminder Sandhu Contact

Resume / 2026

Parminder Sandhu.

Senior Product / UI/UX Designer

Ten years designing high-stakes products across regulated, enterprise, and consumer environments, including federal systems where Section 508 accessibility, policy, and procurement constraints demand precision.

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Capabilities

Complex systems, made usable.

Core skills

  • Product strategy
  • End-to-end product design
  • Interaction design
  • Information architecture
  • Visual/UI design
  • Service design
  • User research
  • Usability testing
  • Responsive/mobile design
  • Design systems
  • DesignOps
  • Design QA/engineering handoff
  • WCAG 2.1/2.2 and Section 508
  • Conversational AI design
  • Stakeholder leadership

Tools and platforms

  • Figma
  • Axure RP (SME/workshops)
  • Appian
  • Salesforce
  • Tableau
  • Sketch
  • InVision
  • HTML/CSS/JS
  • Angular
  • React
  • Jira/Confluence
  • USWDS

Work experience

A decade across high-stakes products.

Apr 2019 – PresentREI SystemsHerndon, VA

Senior UI/UX Designer

  • Sole UX designer across HRSA’s grant platform, ACF’s case-management system, and OCC’s examiner workflow tool, owning each from discovery through production-ready specs.
  • Redesigned ACF’s case-management system for human-trafficking caseworkers, adding safer defaults and confirmation patterns that cut data-entry errors by an estimated 30% at critical decision points, based on caseworker feedback. Earned national ACT-IAC recognition.
  • Led interaction design for OCC’s Appian-based Examiner Portal, covering task routing, approvals, and audit-ready histories. Appian Lead Developer certification enabled direct collaboration with engineering.
  • Led design on six competitive tech challenges supporting federal RFP and RFQ responses, designing REI’s base component library in Figma and building it in React. Wins included a $1B+ modernization initiative and additional multimillion-dollar contracts.
  • Designed and prototyped a conversational AI chatbot for GSA, defining transparency and trust guardrails for policy-constrained navigation, then co-authored REI’s responsible-AI framework.
  • Rebuilt FDA’s FIPSS dashboard in Tableau for leadership visibility into field-agent travel, then authored HRSA’s dashboard standardization guide.
  • Co-authored the ClearMark Award-winning CX Playbook and built the team’s design system from the ground up, then mentored designers and ran cross-functional workshops across 6+ programs.
Aug 2018 – Jan 2019Northrop GrummanSterling, VA

UI/UX Designer

  • Built a reusable Tableau visualization guide covering color scales, legends, and interaction rules, standardizing KPIs across USCIS data teams and product owners.
  • Interviewed domain experts and ran usability tests to untangle dense navigation in mission-critical USCIS workflows, documenting task flows and acceptance criteria.
  • Delivered Section 508-verified wireframes and prototypes for mission-critical USCIS workflows, instrumenting telemetry for data-driven post-launch evaluation.
Feb 2017 – Jan 2018Capital OneMcLean, VA

UI/UX Designer

  • Owned end-to-end UX for an iOS budgeting and expense-tracking app, from backlog through high-fidelity prototypes and a component library unifying three core flows.
  • Aligned navigation, gestures, and interaction patterns with iOS Human Interface Guidelines.
  • Ran usability studies and A/B tests on CTAs and navigation, translating user behavior into iteration priorities and setting WCAG-aligned guardrails.
Aug 2016 – Jan 2017AOLSterling, VA

UI/UX Designer

  • Designed and coded components for AOL’s internal CMS platform, expanding the team’s design library.
  • Built an icon library and content-governance standards for the CMS, then ran cross-browser and accessibility testing across devices.

Education and certifications

Design fluency with an engineering edge.

Jun 2017

Bachelor’s Degree in Web Page, Digital/Multimedia and Information Resources Design

School of the Art Institute of Atlanta

Apr 2025

Appian Certified Lead Developer

Appian Academy

Coursework

NN/g UX Certification

3 of 5 courses completed · Nielsen Norman Group

Recognition and awards

Work that held up under pressure.

  1. 01

    GEM Awards ×4

    Awarded four times between 2019 and 2025 for consistently delivering on complex, multi-stakeholder programs across different teams and challenges.

  2. 02

    ClearMark Award

    Recognized for co-authoring REI’s CX Playbook, a design-operations standard now adopted across 6+ programs.

  3. 03

    GSA COMET BPA

    Sole designer on the challenge that won GSA’s COMET Blanket Purchase Agreement, a five-year multi-vendor modernization vehicle.

  4. 04

    ACT-IAC Igniting Innovation Award

    National recognition for redesigning ACF’s case-management system for human-trafficking caseworkers, cutting data-entry errors by an estimated 30%.